Privacy policy

Threxus Privacy Policy

Updated: 17th July, 2025

This Privacy Policy applies to all products, services, and websites offered under G.A. Training LLC (EIN 85-1725760), doing business as Threxus, of 118 Fardale Ave, Mahwah, NJ 07430, United States of America. This includes www.threxusapp.com.

 

 

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, and interact with our platform. We are committed to protecting your privacy in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where applicable. Your trust is important to us, and we are dedicated to maintaining the confidentiality and security of your data.

 

 

2. Information We Collect

2.1 Types of Data Collected

We collect the following categories of personal information:

  • Personal Information: Name, email address, contact details, date of birth, gender.

  • Health & Fitness Data: Age, height, weight, health metrics, fitness-related data, nutritional information.

  • Media: Photos and videos voluntarily uploaded by clients.

  • Usage Data: Device information, IP addresses, browser type, access times, and usage patterns.

  • Third-Party Data: Data obtained through integrations with third-party services (e.g., APIs).

2.2 Methods of Collection

We collect information through:

  • Direct input provided by users during registration and when using our platform.

  • Automated technologies, including cookies and tracking technologies.

  • Third-party integrations with services such as OpenAI API, OneSignal, AssemblyAI API, Sahha.ai, and others.

2.3 User Consent

We collect data only with your explicit consent. By using our services, you agree to the collection, use, and disclosure of your personal information as outlined in this policy.

 

 

3. Purpose of Data Collection

3.1 Primary Purposes

We collect and process your data to:

  • Provide and improve our services.

  • Enable personal trainers and fitness professionals to manage their clients efficiently.

  • Offer AI-driven features, such as training insights and workout program generation.

3.2 Secondary Purposes

  • Product development and enhancement.

  • Customer support and communication.

  • Compliance with legal and regulatory obligations.

3.3 Third-Party Services

We use third-party services (e.g., OpenAI, AssemblyAI, Sahha.ai, Google Analytics, OneSignal, and others) to enhance our platform. Data shared with third parties is anonymized where possible and protected by industry-standard security measures. We do our best to use providers that adhere to leading security practices such as ISO, SOC, and HIPAA compliance.

 

 

4. Data Security

4.1 Security Measures

We implement robust security practices, including:

  • Password-protected databases.

  • IP address restrictions.

  • Secure data encryption and authorization protocols.

  • Regular security testing and vulnerability assessments.

  • Data backup, archiving, and disaster recovery processes.

4.2 Data Storage

All data is stored using Microsoft Azure in U.S.-based data centers. We have the capability to support data storage in other regions upon customer request.

4.3 Data Breach Response

In the event of a data breach, we will notify affected individuals and relevant authorities promptly, in accordance with applicable U.S. laws.

 

 

5. Data Sharing & Disclosure

We do not sell, rent, or trade personal data to third parties.
 We may disclose data to:

  • Service providers under strict confidentiality agreements.

  • Comply with legal obligations or protect against fraud.

  • Potential acquirers in the event of a merger, acquisition, or asset sale.

 

 

6. Cookies & Tracking Technologies

6.1 Use of Cookies

We use cookies for:

  • User authentication.

  • Tracking user activity and preferences.

  • Improving user experience.

  • Analytics and performance monitoring.

6.2 User Control

You can manage cookie preferences through your browser settings. You may also opt out of certain tracking technologies where applicable.

 

 

7. Children’s Privacy

Our platform is not intended for individuals under 16 years of age. We do not knowingly collect data from minors. Mechanisms are in place to prevent underage account creation.

 

 

8. International Data Transfers

While Threxus primarily operates in the United States, some data may be processed or stored in other countries. We ensure that appropriate safeguards are in place for international data transfers.

 

 

9. Data Retention & Deletion

9.1 Retention Periods

  • Active Accounts: Data retained as long as necessary for service delivery.

  • Closed Accounts: Data is retained unless a deletion request is submitted by the customer. Backup data may also be retained until a deletion request is received.

  • Legal Obligations: Certain data may be retained longer if required by law.

9.2 User Rights

You have the right to:

  • Request access to your data.

  • Correct inaccuracies.

  • Request deletion of your personal information.

9.3 Third-Party Data Deletion

We work with third-party service providers to ensure data deletion aligns with our policies upon user request.

 

 

10. Your Privacy Rights

Under U.S. privacy laws, including the CCPA (for California residents), you have rights to:

  • Access personal data we hold about you.

  • Correct or update your personal information.

  • Opt out of data sales (we do not sell personal data).

  • Request deletion of your data.

  • Limit the use and disclosure of sensitive personal information.

To exercise your rights, please contact us at support@threxusapp.com.

 

 

11. Additional Rights for Individuals in the EU and UK

If you are located in the European Union (EU) or the United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018:

  • Legal Bases for Processing: Contract performance, legal compliance, legitimate interests, or your explicit consent.

  • Your Rights: Access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

  • Data Transfers: When transferring data outside the EU/UK, we use Standard Contractual Clauses or equivalent safeguards.

  • Contact for EU/UK Residents: support@threxusapp.com. You may also lodge a complaint with your local data protection authority.

 

 

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. While we may notify users of significant changes, it is your responsibility to review this Privacy Policy periodically to stay informed. The “Last Updated” date will reflect the latest changes. Your continued use of our services constitutes acceptance of any revised Privacy Policy.

 

 

13. Contact Information

For questions, concerns, or complaints regarding this Privacy Policy, please contact our Privacy Officer:

Email: support@threxusapp.com

 

 

Your Privacy Matters

We are committed to protecting your privacy and handling your data responsibly. If you have any questions or concerns about how we handle your personal information, please don’t hesitate to contact us.